Plan Your Visit

• How much are tickets? Tickets are $28 for adults and $24 for children ages 4-12.
• What are timed tickets? A timed ticket reserves a spot for the ticket holder starting at the time printed on the ticket. You’re welcome to stay in the experience for up to 2 hours and potentially longer should crowd size permit. It’s highly recommended that you purchase tickets beforehand to guarantee availability.
• Can children visit Prismajic alone? No, all children under the age of 13 must be accompanied by an adult.

Tickets are sold online by clicking on our BUY TICKETS! button, available at https://prismajic.com or can be purchased onsite. We strongly recommend buying tickets ahead of time to ensure availability. Tickets are not refundable.

• Parking is free in all lots at Colorado Mills Mall.

• We strongly recommend arriving at least 15 minutes prior to your time slot to register and prepare for your adventure.

• If you’re late we’ll try to accommodate you and allow you to enter at the next available time slot. We cannot guarantee when that will be or if a slot will be available.

• All ticket sales are nonrefundable. However, general admission tickets can be rescheduled.

• There are not changing tables inside Prismajic, however there are changing stations available in restrooms inside Colorado Mills Mall.

• We do not have strollers available.

• We have a strict no reentry policy unless it is to use the mall’s bathroom or permission is granted before leaving the facility. Once you leave you will not be allowed to reenter.

• Prismajic seeks to create calming, tranquil, and beautiful environments. However, the experience does feature lighting and sound effects that some guests could find disturbing or problematic.

• You are subject to being denied admission or removed from the experience at the sole discretion of Prismajic and its staff and employees for violating Prismajic’s code of conduct. We reserve the right to refuse service to anyone at our sole discretion and without giving a refund. Actions deemed in violation of Prismajic’s code of conduct include, but are not limited to, the following:
  • If you attempt to bring in any prohibited items including drugs or alcohol
  • If you smoke or vape inside the facility
  • If you appear to be or are intoxicated
  • If you engage in abusive language or behavior with other guests or staff
  • If you engage in violent behavior or make other guests or staff uncomfortable with inappropriate behavior or speech
  • If you destroy or vandalize Prismajic property
  • If you engage in any activity the employees of Prismajic find threatening to the health, well-being, or enjoyment of the experience by guests, to staff, or to the experience itself.

• Yes. Please contact info@prismajic.com, or call our main number.

• We make every effort to make all Prismajic experiences as accessible as possible. However, some small portions of the experience may be inaccessible for all guests depending on their needs. Prismajic facilities are ADA compliant and are accessible by crutches, wheelchairs, scooters, and walkers.

To ensure guest safety, the following items are prohibited:

• Firearms of any kind, including concealed carry
• Knives
• Pepper spray
• Instruments that can be construed as weapons (bats, tire irons, heavy chains, etc.)
• Vape pens and e-cigarettes
• Outside food and beverage (empty water bottles are OK)
• Gum
• Luggage
• Large backpacks and purses
• Professional video and recording equipment without express written consent of management
• Anything management deems a potential threat to the health and welfare of our guests, staff, or the exhibit itself
• We do not have storage areas for guests, please leave all prohibited items in your vehicle. We are not responsible for lost or stolen items.